Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Manager, MIS & Reporting

In this role, the candidate will work with a leading Commercial Bank. The Salesforce Administrator will work closely with the Salesforce Sales Leaders to support our operations in Salesforce and related tools. They will be responsible for data management, general administration, data merge and consultation on large initiative associated with the Salesforce database. We strive to empower Sales Teams to be more productive and successful through our solutions, service delivery on cases, and innovation.

  • Work through an operational ticketing queue to resolve user requests/issues including: balancing security, merge duplicate leads, contacts, accounts and other declarative options as necessary.
  • Prepare data files and upload the data into using data loader.
  • Configure 3rd party tools such as Demand tool, People-Import and Dupe Blocker.
  • Build reports in to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports built by others in the organization and assist in the interpretation of data.
  • Balance basic administration tasks including user management, data extracts, uploads, inserts, data backups, sandbox refresh.
  • Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.
  • Lead all aspects of, monitor, and support the information security policy and protocols implementation, act as the point-person for data security questions and concerns, and periodically monitor data security to ensure compliance.
  • Graduate and Equivalent
  • Knowledge of & SFDC Cases Object
  • Knowledge of MS office tools
Preferred qualifications
  • Experience in Salesforce Administrator - CRM tools and database management
  • Ability and experience in developing and supporting applications using Service Cloud, Sales Cloud and the platform
  • Experience detailing and analyzing processes within Salesforce.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Company Details

  • Company Name: Genpact
  • Company Description:
    GENPACT India Private Limited
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